Demand Support With Style

Maybe the full moon has something to do with the way people write emails and support tickets when they encounter issues. Almost daily, I receive an accusation in the form of a support ticket. I continue to ask myself WHY people feel free to attack me instead of making a request for help. Do you…

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Launch Fallout Demands Attention

Any week of intensive sales activity will result in mountains of work.  Customers expect rapid response to issues without consideration for time zones or tired sellers.  Following each launch week, the temptation is to take a couple of months off to reflect and rest.  Unfortunately, the details from the launch require your attention while events…

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Product Creation is Work!

You might read that title and roll your eyes!  I am not certain we talk about this fact enough.  From the standpoint of completing my first product, I can tell you that this business is no different than any other.  Work is required!  Anyone without the tenacity to complete the tasks will walk away without any…

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Scattered Thoughts

Product creation follows a logical series of steps from idea straight through to completion.  Right? I have completed projects in countless business disciplines over the years.  Why can I not manage the tasks within this newest venture?  What causes me to freeze in fear at the outset of each week?  Today has been packed with…

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Flexibility Saved the Day

Over the past 19 days, the ability to work from anywhere at any time has made all the difference in my business.  Following the auto accident involving my parents, very little of my daily routine remained unaffected.  I knew that attempting to maintain the status quo would cause a battle for time that was unnecessary. …

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