Stand Out From the Crowd

yes-noSuperior results, fair prices and quality products are lauded as the most important aspect of any business.  I have come to believe that these aspects of business are overwhelmed by the inability of too many business people to simply let “yes” mean “yes” and “no” mean “no.”  Layers of legalese are written into every business process because people are quick to agree to provide goods and services.  Few people recognize the importance of following through and keeping every commitment.

Core Business – My most recent experience with a company that failed to deliver on a commitment was when a landscaper created a drainage problem between my neighbor’s house and my property.  We all discussed the solution, and the landscaper promised to return the next week.  Other issues with the project were corrected, but the drainage problem remains.  Would I hire this landscaper?

Prompt Arrival – A window installer called me to say he was coming over to set the new windows in the garage.  I informed him that he would have to arrive before 3 pm because I had a commitment.  He drove into the driveway at 3:30 pm.  Our exchange was brief as I told him to leave his supplies in the garage and arrive on time the following morning.  Will this window installer get another order from me?

Careful Statements – I recently met someone who was writing a course with some technical aspects that would require expertise for a clear explanation.  Another person promised to make those videos.  At the last minute, he decided that he did not have time.  Will I buy an information product from him?

In your dealings with others, do you keep your word?  If you do, you are a rare gem who will stand out from everyone around you.

In your comment, share your experiences and how you responded when someone did not deliver on something promised.

— Mialei


  • Hi Mialei,

    “NO”… is the answer you’re begging for. And, rightly so. The 1st time a business person breaks their promise, they’re dead to me.

    There’s no shame with turning down business. A concept some sub-contractors have trouble with early on.

    Good post.
    Edward Thorpe recently posted…The Secrets Of Aging Well and HealthyMy Profile

  • Mialei Iske

    Hi, Mr. Ed,

    I have decided that some friends need the same treatment. Why do people want to have friends, but they do not want to BE a friend? If I find the answer, I am going to write a book and retire in total luxury!

    Thanks for visiting!
    — Mialei

  • Joy

    Hi Mialei,

    This is such a problem for me…. my life would be so much easier if people would only do what they say they’ll do!

    I can’t tell you the number of hours I waste in my business waiting for clients and suppliers to let me have something they know I need.

    And that’s before we get onto my personal life, which is also littered with broken promises.

    I was brought up in a family business and our word was our bond, no matter at what personal expense.

    Have a great week, Joy
    Joy recently posted…James McAllister InterviewMy Profile

  • Mialei Iske

    Hi, Joy,

    I believe that part of the challenge in always keeping my word is learning to say “no” in all the right places. Overcommitting myself because I want to be popular will come back to bite me. I must decide what I will do and then follow through.

    Thanks for your comment.
    — Mialei

  • If I’m honest, I have let people down. I’ve learnt the hard way it’s far better to be upfront and explain why you can’t meet expectations. Usually people are understanding.

    On saying that it does drive me crazy when people don’t do as they say they will and offer no explaination.
    Jan Kearney recently posted…Amazing Keyword Discovery With Power Suggest ProMy Profile

  • Mialei Iske

    Hi, Jan,

    Everyone has reasons for missing deadlines and not keeping a promise when life takes a turn. Accountability seems to be an old-fashioned concept. The fine art of holding someone to his word should be part of our interactions. Confrontation for dropping a commitment does not have to damage a relationship. Holding each other to high standards improves business for everyone – customer and provider.

    Thank you for stopping by.
    — Mialei

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