Comments on: Win Customer Loyalty Through Support

By: Mialei Iske

Mialei Iske — Fri, 24 Apr 2015 17:25:46 +0000

Hi, Joan,

I know that having templates saved me tons of time. I also know that I should have changed my first email to head off the common issues that I was seeing during the launch. Not sure why I didn’t think of that a lot earlier.

Hope all is well North of the Border!
— Mialei

By: Joan White

Joan White — Fri, 24 Apr 2015 16:54:25 +0000

I’m glad to see you care about your customers. So many marketers don’t.
I listen to podcasts a lot and one I listened to gave this advice; to make templates for the most common emails so you can respond quickly by just changing some pertinent info to customise it per customer. Just thought I would pass that tip along

By: Mialei Iske

Mialei Iske — Thu, 23 Apr 2015 22:08:46 +0000

In reply to Jan Kearney.

Hi, Jan,

Always great to see your comments on my blog. I believe that everyone should spend one year waiting tables in a restaurant and one year working in a retail store. All of us would be better patrons and customers. Being on the receiving end of the comments and reactions is a great teacher when the tables are turned. I think I know why your daughter is able to handle her customers: She was raised to be an adult by a great Mom!

Thanks for stopping by!
— Mialei

By: Jan Kearney

Jan Kearney — Thu, 23 Apr 2015 22:04:50 +0000

“People are people, the world over. Everyone deserves respect. In return, most people will give respect.” Your sum up sentence speaks volumes Mialei, and is so true.

My daughter works in retail and some of the verbal abuse she takes amazes me. Were people dragged up? Do they have no basic respect for others? When she speaks of her day, I’m thankful that she can keep her cool while not taking any of it personally and I don’t need to face that!

Great advice for others, loved your post.

By: Mialei Iske

Mialei Iske — Thu, 23 Apr 2015 21:02:24 +0000

In reply to Maria-Victoria Orlando.

Hi, Maria-Victoria,

Thanks for your affirmation. Most of my professional experience involved customers who had no problem expressing their thoughts. Each day was an exercise in creative communication.

Thanks for stopping by.
— Mialei

By: Maria-Victoria Orlando

Maria-Victoria Orlando — Thu, 23 Apr 2015 20:47:10 +0000

Thank you Mialei for your post, the tips you give are ones which all professionals (business owners/content providers/corporate management)can use in their respective fields. The moment you have to deal personally (face-to-face) or via the internet the manner in which you treat your customer is paramount expecially in instances where a problem may arise.
I especially like your response in moments of stress (controlling your reaction)of walking down a hallway and counting backwards from 100!
My suggestion in those cases would be what I wrote in a post last year on LinkedIn’s Pulse, the title being “Sun Is Warm, Grass Is Green” the short version of that phrase actually has to do with advice given in the movie “The Next Karate Kid” which starred Hillary Swank and the late Pat Morita, if you ever watched that movie you will know understand the significance of that saying!
Thank you again.
Maria-Victoria Orlando

By: Mialei Iske

Mialei Iske — Wed, 22 Apr 2015 20:14:01 +0000

In reply to Steve Thomas.

Hi, Steve,

Customers are the lifeblood – and the greatest challenge – in any business. Without them, I would be sending emails into oblivion. I am amazed at the ease with which I have been able to calm irate customers with a kind word or phrase. I believe that most people are genuinely nice. Most of the others will wander away in time.

Thanks for stopping by.
— Mialei

By: Steve Thomas

Steve Thomas — Wed, 22 Apr 2015 18:47:22 +0000

Great post Mialei, it contains some solid advice that everyone can take value from. Customer support is unfortunately something that not a great deal of business owners do as well as they could with it. I know that feeling of checking the support desk email account every morning and evening and wondering what’s in there. Fortunately, I have a lot of the ‘right’ kind of customers and subscribers that are very loyal and understanding and even send me occasional personal compliments about my work online so it makes everything worth while.

I work hard to change peoples perception of this industry because some of my customers have been unfortunate in that they have sometimes put their hard earned money into products and services that didn’t deliver and customer support did very little to dissuade them from that opinion. I see that you take this very seriously as a business owner should.

Great closing caption too.

All the best,
Steve

By: Mialei Iske

Mialei Iske — Tue, 21 Apr 2015 03:38:44 +0000

In reply to Carol King.

Hi, Carol,

Years of experience in customer support have proven to be the helpful foundation for building my business. As I learn the nuances of Internet marketing, the basic skills I gained in my professional career have made running the business so much easier.

Thanks for stopping by.
— Mialei

By: Carol King

Carol King — Tue, 21 Apr 2015 03:09:23 +0000

The points you make are invaluable to business owners. Every consumer wants to have their issue resolved but not all consumers go about their complaints in a good way so its very cool that you have systems in place to deal with different types of consumers as well as different types of complaints.