Demand Support With Style

Maybe the full moon has something to do with the way people write emails and support tickets when they encounter issues. Almost daily, I receive an accusation in the form of a support ticket. I continue to ask myself WHY people feel free to attack me instead of making a request for help. Do you…

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Permission Granted

In the first few weeks of my online business, I never really believed that I could contribute to the launches that I witnessed.  Only after my first product launched did I understand how valuable every affiliate is.  I learned why every person is so instrumental in presenting a product to anyone who will notice.  My…

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Launch Fallout Demands Attention

Any week of intensive sales activity will result in mountains of work.  Customers expect rapid response to issues without consideration for time zones or tired sellers.  Following each launch week, the temptation is to take a couple of months off to reflect and rest.  Unfortunately, the details from the launch require your attention while events…

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Win Customer Loyalty Through Support

Providing support over the Internet is more challenging than moving a piano up a flight of stairs alone!  Initial contact with each customer creates a sense of dread as you open a support ticket, or email.  You know that no one has written to you to explain that you are the most wonderful person in…

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Product Launch Lessons from a Newbie

Product creation demands a launch strategy where success does not depend on the actions of another person or group.  I have to admit that writing the pieces of 6-Hour eBook was the easiest part of the entire process.  As I completed the details for the product and websites, I realized that I did not have…

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